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Project notification email change doesn't work

Project notification email change doesn't work

Edited

1, we have settings in jira outgoing mail server:

from no-reply@xxx.com

SMTP host

username abc@xxx.com

2, in project setting, notification email is no-reply@xxx.com

when jira service desk send out mail to customer, it is no-reply@xxx.com

After I change 2 to ddd@xxx.com in project notification setting, customer will receive abc@xxx.com as set in jira outgoing mail server.

But I want customer to receive ddd@xxx.com.

Have I missed anything? why doesn't it work to change only in project setting?

Thank you very much for the help!

1 answer

0 votes

Hi!

that's better to check smtp relay side.

Sometimes easier to use relay which will not set the original account and can help to use a sender header not only FROM.

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