Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project notification email change doesn't work Edited

1, we have settings in jira outgoing mail server:

from no-reply@xxx.com

SMTP host

username abc@xxx.com

2, in project setting, notification email is no-reply@xxx.com

 

when jira service desk send out mail to customer, it is no-reply@xxx.com

 

After I change 2 to ddd@xxx.com in project notification setting, customer will receive abc@xxx.com as set in jira outgoing mail server.

But I want customer to receive ddd@xxx.com.

 

Have I missed anything? why doesn't it work to change only in project setting?

 

Thank you very much for the help!

 

1 answer

0 votes

Hi! 

that's better to check smtp relay side. 

Sometimes easier to use relay which will not set the original account and can help to use a sender header not only FROM. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you