1, we have settings in jira outgoing mail server:
2, in project setting, notification email is firstname.lastname@example.org
when jira service desk send out mail to customer, it is email@example.com
After I change 2 to firstname.lastname@example.org in project notification setting, customer will receive email@example.com as set in jira outgoing mail server.
But I want customer to receive firstname.lastname@example.org.
Have I missed anything? why doesn't it work to change only in project setting?
Thank you very much for the help!
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