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1, we have settings in jira outgoing mail server:
from no-reply@xxx.com
SMTP host
username abc@xxx.com
2, in project setting, notification email is no-reply@xxx.com
when jira service desk send out mail to customer, it is no-reply@xxx.com
After I change 2 to ddd@xxx.com in project notification setting, customer will receive abc@xxx.com as set in jira outgoing mail server.
But I want customer to receive ddd@xxx.com.
Have I missed anything? why doesn't it work to change only in project setting?
Thank you very much for the help!
Hi!
that's better to check smtp relay side.
Sometimes easier to use relay which will not set the original account and can help to use a sender header not only FROM.
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