Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project admin permissions


as a ServiceDesk project admin i can invite customers to service desk. How can i remove them or deactivate only with project admin permissions?

1 answer

Hi Polly,

When you add a customer to your service desk, you are also adding him to the Service Desk Customers role of the project.

You can remove people from this role through the project settings and then selecting Users and Roles. Or from the Customers list of your service desk, click the link to remove customers in the top right of the view:

Screen Shot 2017-06-07 at 21.07.42.png

Note that - as a project admin - you cannot remove a customer's account from the JIRA instance, but removing it from the mentioned role will remove the user's access to your service desk project.

If his/her account needs to be deactivated, you should ask your JIRA Administrator to do it for you.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you