I have an Automation Rule (built-in Service Desk Automation, not Automation for Jira) that adds a Public Comment on a Request after pre-determined amounts of time and I would like to be able to tag the Reporter dynamically for each Request.
Hi accountid:reporter.accountId, this ticket has been waiting for further information from you. Please respond.
The text after "Hi" is actually a hyperlink: [ ~accountid: reporter.accountId ]
I want to be able to tag the Reporter without having to type their username into the Automation Rule's comment configuration.
How can I do this?
I have been working with Automation for Jira that Atlassian recently bought to replace the service desk automation on Cloud.
Just tested that in this newer automation tool (Setting --> System --> Automation Rules) to @mention the reporter it is:
Hope that helps you all.
Hi @Jay Chapani, atlassian has also confused things. They quielty bought Code Barrels' Automation for Jira, BUT they left their Service Desk hald baked Automation tool available.
I try out the new tool under Settings --> System --> Automation rules.
The two tools are going to have different behavior because of how they are coded divergently. My suggestions below works for the new tool only, as far as I know.
@Amy C are you on Jira Service Desk server or Cloud. I have tested this on cloud and i can confirm that it works.
The key is finding it out what a tagged name in a comment box is represent like in Markdown. And the rest is easy in Automation.
See attached here for the recording
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