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Problems with using the date field including time

Morten Dieckmann-Keden
Morten Dieckmann-Keden Apr 17, 2023

Hello,

currently we are looking at the possibility of using Jira Service Management in the Data Center version.
In the change management process, the date field feature should be used. However, the date field including time keeps showing a bug as it doesn't work.

In the system settings I have already reset the date settings for the fields as explained in other posts, but that does not work either.

Is there any solutionon how to resolve this issue?

Many thanks in advance.

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Florian Bonniec
Florian Bonniec
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Apr 17, 2023

Hi @Morten Dieckmann-Keden 

What is the issue you are facing with teh Date and time field ?

 

Regards

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Morten Dieckmann-Keden
Morten Dieckmann-Keden Apr 18, 2023

Screenshot 2023-04-18 151037.pngIt is always showing "Invalid Date format" please put in the date in the following format "dd/MMM/yy h:mm
If I just use the date without the time it das work but the time is necessary for our use case.
Do you know how to fix this?

Thanks in advance.

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Florian Bonniec
Florian Bonniec
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Apr 18, 2023

What are the configs for the following params in system configuration page ?

jira.date.picker.java.format
jira.date.picker.javascript.format
jira.date.time.picker.java.format
jira.date.time.picker.javascript.format

Could it be related to https://jira.atlassian.com/browse/JRASERVER-62590 ?

 

Regards 

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Morten Dieckmann-Keden
Morten Dieckmann-Keden Apr 19, 2023

These are the configurations

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Florian Bonniec
Florian Bonniec
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Apr 20, 2023

Looks right to me, what is the default language of JIRA and indexing language ?

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Morten Dieckmann-Keden
Morten Dieckmann-Keden Apr 20, 2023

The default language was english and the language I changed it to is German.

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