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Problem with share cloud

Alexandr Som
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 31, 2021

Dear Support, my cloud have a problem with sharing. When i tried sent a letter to my cooworker, other people cannot connect to my cloud. 

"Account vovaborisov@gmail.com has not acces to this cloud"

 


КОНФА ПРОБЛЕ.pngКОНФ ПРОБЛЕ2.jpg

1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 31, 2021

Welcome to the Community!

These messages are exactly what they say they are.

You are inviting accounts that are identified with email addresses.  The accounts you are inviting in do not have any access to your Cloud system.

You will need to add these accounts to your system via invite or physically adding them to the system or permissions you want them to have.

As an example, imagine you have tried to share something with me, using the account I am using here in Community.  I have an Atlassian account, tied to the email address you send the share to.  I've just tried the url in the messages you are getting, and I get exactly the same message - I (rightly) do not have any access because your admins have not let me in.

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