Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Problem with share cloud


Dear Support, my cloud have a problem with sharing. When i tried sent a letter to my cooworker, other people cannot connect to my cloud. 

"Account has not acces to this cloud"



1 comment

Welcome to the Community!

These messages are exactly what they say they are.

You are inviting accounts that are identified with email addresses.  The accounts you are inviting in do not have any access to your Cloud system.

You will need to add these accounts to your system via invite or physically adding them to the system or permissions you want them to have.

As an example, imagine you have tried to share something with me, using the account I am using here in Community.  I have an Atlassian account, tied to the email address you send the share to.  I've just tried the url in the messages you are getting, and I get exactly the same message - I (rightly) do not have any access because your admins have not let me in.

Like Alexander Bondarev likes this


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

371 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you