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Problem with issue types

In Issue Type Scheme, the project "Afiliados" has the issue type "Service Request with Approvals". Please see: http://prntscr.com/uxzwx2


But on Workflow Schemes for this same project, the issue type is different: http://prntscr.com/uy00f4


How can I fix that?


Thanks.

1 answer

0 votes
Alan Stephenson Community Leader Oct 12, 2020

Hi,

When you look at your ISSUE TYPEs that are defined, so a search to see if you have the one called "Submit a request..". If you renamed the issue type called "Submit a request..." to your new name you should have just "created a new issue type called the new name you wanted. 

JIRA leverages the name, but it also leverages the ISSUE TYPE ID; so I suspect you may have confused the issue types from that screen. 

Let me know if that helps.

Thanks @Alan Stephenson . How can I fix that error? How can I know which issue type was the "submit a request" issue type?

 

Thanks for your help.

Alan Stephenson Community Leader Oct 14, 2020

If you go to Issue Types section, see if you have an issue type with the starting with the name Service Request.

If you hover over the EDIT link (see screen shot) it will give you the ID.

You can also look using JQL to see if you have multiple issue types that start with Submit a Request... . The sample screen shot is from my test jira cloud instance.Screen Shot 2020-10-14 at 10.58.14 AM.png

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