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Problem email custom

Jean-Michel Duvivier
Jean-Michel Duvivier Apr 05, 2022 
since the last version of jira service management server, we lost the ability to create personalized emails. 
Indeed we only have yahoo, google and microsoft. 
Is anyone why?
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Kunal Kanojia
Kunal Kanojia
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 05, 2022 • edited

Hi,

It may be due to a bug introduced in the 4.22.0 JSM version. It will be fixed soon with the 4.22.2 release. 

Bug Details - https://jira.atlassian.com/browse/JSDSERVER-11219 

There is a workaround mentioned on the ticket.  Copying the workaround from the ticket here - 

This is a Bug in the multiple email channels feature screen. There is a dark feature available that can disable the multiple email channels feature which will allow the 'Other' option to be displayed:

  1. To access the dark features page, follow the instructions here: https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html
  2. Once there, add this property: 
    sd.multi.incoming.email.support.disabled

 

Apologies for the inconvenience. 

 

Kunal Kanojia
Jira Service Management

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