Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem during export Edited

Hello, we are trying to export data (we want to switch JIRA to a new server), we recive a message:

There was a problem with backup - null plugin data.

How shall we export all setting and data do a new JIRA?


JIRA Service Desk 3.15.0



1 answer

0 votes
Andy Heinzer Atlassian Team Oct 20, 2020

Hi Piotr,

Sorry to hear about this problem, it looks like Jira is unable to create a database XML backup due to an installed plugin.   There are a couple of different ways you could try to get past this problem. 

One way would be to create a database backup using the native database tools.  The steps to follow to do this will be different depending on what type/version of database you are using with Jira (MySQL, Postgresql, MS SQL, Oracle).   Creating a clone of the Jira database using the native database backup utilities is a valid way to make sure that this data is maintained during this kind of migration.  We mention this Backing up data in as well as the preferred method for creating database backups.

Alternative to this approach would be to attempt to isolate which particular plugin in Jira is causing this particular error.  Taking a closer look at the $JIRAHOME/log/atlassian-jira.log and/or the $JIRAINSTALL/logs/catalina.out during the time in which this backup is attempting to be created might help us to understand which tables are being accessed when this error happens.  Perhaps a stacktrace found there can help provide us some clues as to the responsible code class.  If we can find the AO table name, then perhaps we can figure out by using a reference page such as List of Jira Server AO table names and vendors.  It might be necessary to contact the plugin vendor in order to resolve this in a manner that maintains the data of that AO table.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you