We are trying implement the Jira Service Desk for our customer support.
In fact, we already cuystomized show Priorities for request on customer page (Requests) by this plugin Ultimate Theming for Jira Service Desk
But so intereresting why it was not implemented by design in Jira ? May be I am doing something wrong?
For example, if I am customer, I want to see in my queue priorities issues where I am participant, requester, etc..
Because if support ask me - "which one so urgent from your issue list", so I would not answer. Somy thread is
As I understand Atlassian can help to understand why Priority will not implemented into Requests page.
Thank for your answer.