Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the ticket, even they didn`t bring back the device. So we need to set a condition for the transition, that if they issue is created from a special template, e.g. "rental device template" that the transition is blocked or hidden from users. I thought of something like
" issue NOT IN createdFromTemplate("TEMP-12") "
But I`ve checked the conditions and there is nothing like that, so I`m not sure what to do now. Has somebody an idea how to fix that?
We`re using the Add-On "Issue Templates for Jira" for the creation of templates
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