Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,559,013
Community Members
 
Community Events
184
Community Groups

Preventing the user from closing certain tasks - workflow condition

Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the ticket, even they didn`t bring back the device. So we need to set a condition for the transition, that if they issue is created from a special template, e.g. "rental device template" that the transition is blocked or hidden from users. I thought of something like 

issue NOT IN createdFromTemplate("TEMP-12") "

But I`ve checked the conditions and there is nothing like that, so I`m not sure what to do now. Has somebody an idea how to fix that? 

 

We`re using the Add-On "Issue Templates for Jira" for the creation of templates

1 answer

1 vote
Stooz The Stoozer
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 17, 2021

Thats not going to be possible - what is different about that form that you can use? does it complete a certain field with a certain value? eg set a label - then you could use the label in the automation

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.6.1
TAGS
AUG Leaders

Atlassian Community Events