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Preventing the user from closing certain tasks - workflow condition

Marco
Marco Dec 17, 2021

Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the ticket, even they didn`t bring back the device. So we need to set a condition for the transition, that if they issue is created from a special template, e.g. "rental device template" that the transition is blocked or hidden from users. I thought of something like 

" issue NOT IN createdFromTemplate("TEMP-12") "

But I`ve checked the conditions and there is nothing like that, so I`m not sure what to do now. Has somebody an idea how to fix that? 

 

We`re using the Add-On "Issue Templates for Jira" for the creation of templates

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Stooz The Stoozer
Stooz The Stoozer
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Dec 17, 2021

Thats not going to be possible - what is different about that form that you can use? does it complete a certain field with a certain value? eg set a label - then you could use the label in the automation

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Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
8.6.1
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