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Prevent new issues being created when service desk email is cc'd

Richard Morgan
Richard Morgan Jul 28, 2020

I have figured out a problem where if someone creates and email with our service desk email cc'd then when anyone responds to the email a new issue is created. Is there any way to prevent this from happening?

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Jack
Jack Community Leader Jul 28, 2020

No. The email subject must have the issue key for JSD to consider it as a comment to an existing issue. If the user replies to the email from a JSD notification it will result in a comment

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