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Hello @Arlyn Amores,
Thank you for reaching out to Atlassian Community!
When using the widget, currently, it's not possible to pre-populate fields. I understand that you would like their email to be automatically added to the field, but this functionality is not supported, they will have to type their email address.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Hello @Angélica Luz
Is there any way to push for features other than just voting on there?
Since we've switched to JSD there has been a lot of key features missing and honestly, voting on a feature request, which has been ignored for years, is not helping at all....
Hello @Andy Stutzmann,
Thanks for reaching out to Community!
I reached out to the team responsible for the widget to ask if there are updates and they said that this is not on the near-term roadmap.
They will update the feature request ticket once they start working on it.
any hope for pre-fill features in the widget this year?
Is there any workaround for this?
we link the portal when support is needed, this makes them divert to another page, not really good on a UX.