Possible to change SLA and TAT display?

[Ken Loh]

Dear Jira

May I know it's possible to change SLAs to TAT display 2 days instead of 1d 10h?

Calendar: 8am - 6pm (10h, Mon - Fri)
SLA: 20 hours (2 days)

Regards
Ken

[Valerie Knapp]

Hi @Ken Loh , thanks for your question.

If I have understood correctly, you are asking to change how the SLA is shown within the ticket. If you go into the Project settings, SLA, you can choose between these two formats -

It looks like you have the view set to Time centric, and therefore you should be able to change over to Date centric.

I hope this helps.

Cheers

[Ken Loh]

Dear Valerie

I'm using Jira Service Management on Server, I think the UI are different.

Ken

[Valerie Knapp]

My apologies @Ken Loh , you are correct. You can slightly change the view but only between what seems to be called, 'Human-readable' and not. If you hit '.' on the keyboard and type, 'SLA', you arrive at these advanced settings for the whole instance, but I am not sure this will help / is what you're looking for.

There are apps to extend the functionality of JSM like this one, Extension for Jira Service Management | Atlassian Marketplace, which you could install as a trial and see if it helps.

Cheers

[Ken Loh]

Thank you for your replied.

I have 2 issues which have same SLA but one was display TAT within 2d and the other was TAT within 1d 10h. Any reason why would this happen?