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Populate Insight custom field from the Reporter value when creating an issue

Desired Outcome:

I have an Insight Object Type called "People" and I have created objects with names matching Jira user name.

I've created an Insight custom field called "Client" with the JQL to look in the People object type.

I want to dynamically assign the name value of the Client custom field with the value of the Reporter field when an issue is created.

What I've tried without success:

I've tried various other plugins such as Jira Automation but it doesnt let me use smart values for Jira insight custom fields. I did try their advanced option with this...

{

    "fields": {

        "Client": [

{"Name": "{{issue.reporter.displayName}}"}

]

    }

}

without success.

- I tried another plugin called JSU which has a "Copy Value From Other Field" and set it to copy Reporter field to Client but it throws an error, even when I move the post function order around.

- I tried various Post functions.

Feels like it should be doable and I'm missing something easy. Any help is greatly appreciated. Cheers

1 answer

1 accepted

0 votes
Answer accepted

Hi Danny.

       Try the following in the Insight Customfield configuration -

Filter Issue Scope (IQL): objectType=People

Filter Assign Scope (IQL): Name = ${reporter.name}

This will populate the Insight CF "Client" with a "People" objects where the Name is the Reporter's Full Name (displayed name)

Kind regards,

Yinon

Mindville Support Team

Hi Yinon,

Does it work when the reporter is creating the issue through a JSM portal?

Cheers,

Melo

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