Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,323,732
Community Members
 
Community Events
168
Community Groups

Phone system integration

Hi there,

has anybody experience in integration Jira Service Desk with an phone system?

My vision is that a ticket is automatically created, when a user calls the help desk, including the contact details.

Within the marketplace, there is also an app called Callcenter for Jira Service Desk:
https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk
Does anyone have experience with this app? Would this fit my vision?

Thank you all in advance for any feedback :)

1 comment

I'm also looking for something like this - but we're using the Cloud version of Service Desk and I can't find a solution at present.  

Like Adam Ham likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Do you use Jira Service Management for non-IT teams?

To the awesome folks here on Community! My name is Jehan and I'm a product manager on Jira Service Management. We are looking to talk to any of you out there that use our product for non-technical ...

577 views 13 17
Read article

Atlassian Community Events