Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,323,732
Community Members
 
Community Events
168
Community Groups

Phone system integration

Siegfried Steins
Siegfried Steins Oct 25, 2019

Hi there,

has anybody experience in integration Jira Service Desk with an phone system?

My vision is that a ticket is automatically created, when a user calls the help desk, including the contact details.

Within the marketplace, there is also an app called Callcenter for Jira Service Desk:
https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk
Does anyone have experience with this app? Would this fit my vision?

Thank you all in advance for any feedback :)

Comment
Watch
Like Be the first to like this
345 views

1 comment

Chris Greathead
Chris Greathead Jun 23, 2020

I'm also looking for something like this - but we're using the Cloud version of Service Desk and I can't find a solution at present.  

Like • Adam Ham likes this
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
Community showcase
Jehan Gonsalkorale
Jehan Gonsalkorale
Published in Jira Service Management

Do you use Jira Service Management for non-IT teams?

To the awesome folks here on Community! My name is Jehan and I'm a product manager on Jira Service Management. We are looking to talk to any of you out there that use our product for non-technical ...

577 views 13 17
Read article

Atlassian Community Events

See all events