I was wondering if there is a way with the Service Desk portal that an Agent can reset a customers password with out the customer having to go to the portal and try to reset the password via emailed link?
I am having a similar issue new users wanting to signup/set up their credentials and when they enter their email to obtain the setup credential link it reads it is a bad link that is trying to direct them over to the portal. The new attempt possible user has already copied and pasted the link into browser as well and it is still not working. She has emailed our service desk before and I see her email address/profile looks fine just that we would like her to have the ability to sign on using her credentials to view status of her open tickets etc..
You'd have to be a JIRA admin to do so and not an agent.
Please see links below
This has been reported to Atlassian and was being tracked in this ticket:
Currently, the resolution is set to "Won't Fix" so it is not under consideration. There is a workaround at the bottom of the description to allow admins to access the customer password restart.
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