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I'm trying out JIRA SD and would like to set it up to respond to tickets sent in via email from service now.
Looking at the payload of inbound emails I would need to:
I've been reading the documentation and forum posts and it seems like it may be a dead end for all the bullets above :-( I don't think that email processors/notification settings in vanilla JIRA can handle this sort of thing. Or am I missing something?
Is the only option the the use of JIRA API to programatically handle these exchanges between systems? (i.e. I will need to implement a custom integration service as there's no direct connection possible - only via their ESB)
Many thanks for any comments or pointers!