PUT A TICKET IN BEHALF OF CLIENTS AND HOW TO ADD CLIENT DESCRIPTION Edited

[Sanny Dominguez]

Hi, is it possible to put ticket on behalf of my clients. Instead of asking them to put ticket i would like to manage tickets and put tickets on behalf of them.

In the other hand, is it possible to see clients names instead of emails and also set some set of descriptions for each clients profile?

[Jack · Accepted solution]

Yes you can do that. There is a “raise a request” link in the left sidebar which takes you the portal view and you can select the request type and customer. As for the customer profile info, you could create custom fields and populate as desired. However, this info won’t persist across issues based on customer ID. You would have to enter again.