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Organization field and user premisson

Herr Bob I'm New Here Oct 19, 2020

we would like to assign different authorizations to different users of the same company:

User A only has access to Service Desk project 1

User B only has access to Service Desk project 2


Do you see any way we can do this?Unfortunately, it is not possible to use the "Organization" field, because then all users of the company can access all Service Desk projects.It is important that the company name is visible in every ticket.

It is currently the case that user A, although he only has authorization for project 1, can also see project 2 and can submit tickets there. Although user A has no authorization for project 2. But because User B is from the same company, it is currently possible that both of them can work in both projects, apparently because they are from the same company, but the permissions are set differently.

We have a supplementary question in this regard. Unfortunately, it is also the case that a support team member from the list of customers / organizations can access ALL customers, even if they are not assigned to the project. Is it possible to set a restriction here so that a team member can only select customers who are also authorized for the project.


Thank you for your response.

2 answers

0 votes
Jack Community Leader Oct 19, 2020

This is precisely how Jira service desk works. If you are talking about customers then you simply add the customers you want to have access to the given project and the same thing applies for service desk agents you add the agents you wish to have access to each project. 

Herr Bob I'm New Here Oct 19, 2020

That's not the problem, the problem is that user A and user B belong to the same organization but are assigned to different projects. And user A should not see what user B has created for tickets

Jack Community Leader Oct 19, 2020


No you cannot do that. If they are in the same org and you have the org in multiple projects then they are part of the projects where the org exists. Now note that unless you have "organization added" enabled under Customer notifications then user B won't be notified when user A creates an issue. However, if user A shares his issue w/ user B then they will be notified and can see it.

0 votes
Dirk Ronsmans Community Leader Oct 19, 2020

Organization is just a term within JIRA. If they are the same company but you want them to have different access I would treat them as 2 different companies.

You can call the organizations

- Company A - Group x

- Company B - Group y

There you still have the name of the company but you can divide the customers in 2 groups.

Jack Community Leader Oct 19, 2020

but this is JSD where Organization is an actual thing.

Dirk Ronsmans Community Leader Oct 19, 2020

Absolutely, what I mean is that an organisation is a concept and doesn’t have to be a company. 
imo, just a group of customers that need to be able to share amongst eachother. 

could just as easily be departments or different groups within a company/organisation 

Like Jack likes this

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