Has anyone been through the exercise of separating Jira Service Desk from a server instance to become a stand-alone JSD server instance? We hit a technical challenge migrating projects from the single Jira Software+Service Desk instance over to a newly built stand-alone JSD instance.
Our problem is caused because the stand-alone JSD target will not include all the add-ons that exist on the source instance. When attempting to migrate a project from the source there are many objects in schemes or custom fields with dependencies on add-ons that do not exist at the target end. This causes errors with migration, whichever technique is used: backup-restore or synchronisation add-on tools.
What are the options to deal with this challenge?
Looking forward to hearing feedback and advice.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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