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Options to customize the layout of the request form (JSM - Data Center)


We are investigating the possibility of using Jira Service Management in the Data Center version.

What are the design options in customizing the layout from the request form?

Thanks in advance.

1 answer

1 vote
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 04, 2023

Hi @Morten Dieckmann-Keden 

As a project admin, you can change the following components on the customer portal:

  • name
  • welcome message
  • logo
  • announcement.

You can read more about it here - Using the help center Apart from these, there are no further customizations possible using in built features. 

You can also explore third party (paid) plugin on Atlassian Marketplace such as Refined for Jira | Sites & Themes - using which you can design themed help, support, apply your brand colors, imagery, iconography, and more. All without a single line of code.

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