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Operation Method

Yuhei
Yuhei Apr 12, 2023

Is it possible to customize the items displayed in the list on the management screen and the items output in Excel/Csv?
Please explain how to do so.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 12, 2023

Hi @Yuhei and welcome to the community,

Don't quite understand what do you mean by "management screen". Please clarify that.

But in order to export specific fields, form the search results choose the columns to make them visible, and then choose to export only the visible columns.

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Yuhei
Yuhei Apr 13, 2023

Thank you for your response.
Please check the screenshot for the administration screen.
It would be helpful if you could explain how to operate the system with screenshots.

 

image.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 14, 2023

Hi @Yuhei 

Since you are working on JSM, I wouls assume that we are looking at a queue. In order to modify queues' fields you have to follow these instructions:

  1. From your service project, go to Queues.

  2. Select the queue you want to edit.

  3. On top-right of your page, select > Edit queue.

  4. Edit Name, Issues to show, Columns. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.

  5. Select Save to confirm your changes.

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