Opening ticket using email request

Ayush May 30, 2019

I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer.

Else, the ticket is not being created.

How can I resolve this issue i.e. I want a ticket to be created even if the sender is not a customer?

1 comment

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 30, 2019

Hi @Ayush 

 

You should enable public sign-up on JSD.

Then please check in email request configuration that in part 'Customer account creation' you have checked: "Yes, agents always create new customers, existing customers create new customers only if the Service Desk allows public signup"

 

Regards,

Seba

Like # people like this
Ayush June 1, 2019

Thanks Sebastian. It did help

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2019

I'm glad that I help. Please consider to approve this answer :)

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