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Opening .msg files attached in Service Desk

Richardt Scholtz October 6, 2020

I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the file and try and open it, I get another error message,

Screenshot 2020-10-06 141230.png

Is this a Service Desk issue or Windows issue? I am able to open any other attachment types.

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 6, 2020

yep. .msg files are not viewable outside of the email client unfortunately. 

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