Dear Friends,
none of our issues are being reported as open and when i go to the filter and choose open filter it shows me the attached error,
there is a possibility that i removed the resolution field but how do i get it back?
Thank you! the field was hidden! i can see the open issues now but not the closed once, i believe there is something to do with the transition in the workflow? i don't really understand how this works.
thank you
@Mayssam Ismail you are welcome!
which query are you using to look for the closed tickets? Can you upload a screenshot showing how you are trying to find the closed tickets?
How does the system identify closed from open issues? also see the attached as well, i can now see open tasks after unhiding resolution but resolved are not showing.