Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Open Tasks not showing

Dear Friends, 

none of our issues are being reported as open and when i go to the filter and choose open filter it shows me the attached error, 

 

there is a possibility that i removed the resolution field but how do i get it back?Untitled.png

1 comment

Julien Rey Atlassian Team Jul 05, 2018

Hi @Mayssam Ismail

Can you take a look at this KB article and see if any of the possible root causes apply?

Especially, can you check if the "Resolution" field is hidden in any of the field configuration (in ⚙ > Issues > Field Configurations)?

Thank you! the field was hidden! i can see the open issues now but not the closed once, i believe there is something to do with the transition in the workflow? i don't really understand how this works. 

 

thank you 

Julien Rey Atlassian Team Jul 06, 2018

@Mayssam Ismail you are welcome!

which query are you using to look for the closed tickets? Can you upload a screenshot showing how you are trying to find the closed tickets?

How does the system identify closed from open issues? also see the attached as well, i can now see open tasks after unhiding resolution but resolved are not showing.cc.png

Also the open resolved issue still looksUntitled.png as open see attached 

Comment

Log in or Sign up to
This widget could not be displayed.
TAGS
Community showcase
Published in Jira Service Management

Announcing: Incident Responders and Linked Alerts in Jira Service Management

THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...

987 views 8 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you