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One of our Service Desk users can't see all his issues through the portal.

Matt Wickey
Matt Wickey
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December 12, 2014

This doesn't seem to be related to the Customer Request Type field. I know there was formerly a problem with this but I think it's been fixed. We are using JIRA and Service Desk OnDemand.

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Elisa [Atlassian]
Elisa [Atlassian]
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 15, 2014

Hi Matt, 

Did you try to perform a background-reindex ?

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