Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

On Closure of some subtasks, Emails need to send.


We have 6 sub1tasks in a Jira ticket and closing of some subtasks (based on summary match), parent ticket must have an email needs to be triggered.

Say Suppose Subtask with Summary : S1, S2, S3,S4,S5 and S6. On Closure of S1,S2,S3 and S4 need to send an email to some receipients.

I tried with Automation for Jira - Server, but not working. Can anyone suggest how to achieve this.






1 answer

0 votes
Divyanshi Atlassian Team Jul 14, 2021

Hi @srilatha konda,

Thanks so much for your question.

Currently automation should allow you to do this. First step would be to check the logs for the automation rule and check if it was triggered or if any error occurred. Otherwise you can refer back to the automation documentation and see if the rule is correctly setup for your purposes. Otherwise feel free to share how you’ve currently setting it up.

Jira Service Management

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

638 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you