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OASIS-IN SLA is running on holiday as well

vaaibhav
vaaibhav
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Apr 10, 2023

SLA is running on holiday as well.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 10, 2023

Hi @vaaibhav and welcome to the community,

Is there an actual question here, or should I mark this post as spam?

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Vaibhav Raj
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Apr 11, 2023

SLA is running on holiday as well.How to resolve this issue 

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Alex Koxaras _Relational_
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Apr 11, 2023

@Vaibhav Raj 

Setting up the SLAs can be found here https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html

Setting up work days and holidays are here https://confluence.atlassian.com/servicemanagementserver/create-and-edit-sla-calendars-976770869.html

However, in order not to calculate the holidays, the logic is simple:

  • You create a calendar
  • On that calendar you define the holidays
  • You create your SLAs based on the above calendar

Let me know if that helps

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