Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,383
Community Members
 
Community Events
176
Community Groups

Notifications for resolved tickets

Edited

Good day. The user has the opportunity to write a comment on his application both in a letter with feedback and on the self-service portal. When answering the letter that comes to him by mail with a request for feedback and an assessment of the fulfillment of his ticket, there is also the possibility of writing a comment "thanks, everything is fine, the application has been resolved "or (any other). In this case, the application is not reopened. If the user makes a comment on the self-service portal, then the ticket is reopened. It is necessary to make sure that when a user writes a comment on the portal in his application, the essence of the comment of which indicates that the application has been completed, it is not reopened. Please tell me when the user receives a notification that this ticket has been resolved, with a request to put a rating. How is it possible, just below the rating (putting stars), in the same window, add two buttons:
- My Application has been resolved
- My application has not been resolved and needs improvement.
Thank you in advance.

1 answer

0 votes

Hi @arhypchik ,

These two "buttons" you are referring to, is best to place them as transitions exposed to customer, instead of adding them on them mail. So when you or an agent resolves a ticket, this gets into "RESOLVED" status. Then your customer can choose one of the following transitions (buttons) which he/she will see on the portal. 

Let me know if that makes sense, and we can take it from there.

Alex

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events