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Notification not send

tuan quan

Hello,

I have an issue with the notifications since 1 month (it worked well before).

When we add a public comment with a @User, a notification is send to the user who had created the issue, but not to the user noted. it works correctly on the test environment.
Production logs below for the issue SUP-69911

Thanks

Accepted answers

All comments

Brant Schroeder

@tuan quan

Have you tried using the notification helper to ensure that the user's permissions are set up correctly? I would take a look at this and see if it provides any errors https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper

tuan quan

Hello,

This kind of notification (notify a user when he is mentionned into a comment) is not sent by defaut? I have already used this tools but this can of event is not into the list.

Thanks

Brant Schroeder

@tuan quan It should just be a comment. Are they checking out on the tool to receive comments on the issue that they are not being notified on?

tuan quan

Hello,

yes that the idea. When we want to notify someone who doesn't participate to the issue, we use the fonction @User in order to send him a notification.