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I have an issue with the notifications since 1 month (it worked well before).
When we add a public comment with a @User, a notification is send to the user who had created the issue, but not to the user noted. it works correctly on the test environment.
Production logs below for the issue SUP-69911
Have you tried using the notification helper to ensure that the user's permissions are set up correctly? I would take a look at this and see if it provides any errors https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper
@tuan quan you can use the notification helper. You will select the user, issue and the notification (comment) to see if the user should be getting them. https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper
In the notification Helper you mention, the event notification (comment) doesn't match this the notification send when we mention someone with the @user
I send you an example from our test environment.
I have mentioned a user who have no rights on the ticket, but she receive an email when I mention her in the comment