Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification E-mail not receving

Hi,

i am using jira service management cloud free version, from 11 of November stopped receiving the notification email for raised tickets and resolved tickets and other notification what ever we do in jira service management tool, i am new to this , can any one suggest or resolve the issue?, this is the link which i am using

https://ahclithelp.atlassian.net

Regards,

Ramesh Gunasekaran.

 

1 answer

0 votes

Hello Ramesh,

Welcome to Atlassian Community!

Just for us to better understand and help you with this issue, I would like to make some questions.

Is this happening for all tickets on all projects?

Is it affecting all users?

Are you using a next-gen or a classic project? If it's a next-gen, you will see this information on the left sidebar:

Screen Shot 2020-11-30 at 18.08.05.png

Are customers receiving notifications?

What is your role in the affected tickets? Are you the assignee, watcher, reporter, member of an organization, participant?

Also, can you please check your notifications settings on your profile? Click on your Profile picture > Personal settings:

Screen Shot 2020-11-30 at 18.13.23.png


Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you