I have this situation, it happens in one of the project we have. I never get the notifications, when the user change the assignee in the edition screen.
In the notification scheme it is set the issue creation/ updated/ assigned, but the notification is not received.
There is no assignation screen, as I have mentioned, the user change the assignee (or assign for the first time)
Can you help me please?
Thanks in advance.
If you use the Notification Helper in Jira it will tell you why you're not receiving notifications.
If you use the following link it will tell you where to find the helper:
Hope that helps
Sorry for not replying on time.
I have found that it is happening in all the projects (I have been performing some test in oher project). In all cases I am not getting the notification when an user is assigned to the issue (it doesn't matter if i am the reporter or not)
All the projects are using the default notification scheme.
This is what it is shown in service desk
this is the default notification scheme:
I don't speak Spanish - but Google translate has helped with the above and I think I understand it all.
Just to clarify, are you saying you don't get emails when a ticket is assigned to you or when a ticket is assigned to someone else?
Looking at your scheme and the fact that you've checked permission helper - I'm wondering if it might be that the email is being blocked by your email provider, would it be possible for you to check with your IT team?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event