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No approver is selected

Victor Mutambuki
Rising Star
Rising Star
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July 23, 2019

What happens if no approver is selected?

1 answer

1 accepted

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Answer accepted
Susan Hauth _Jira Queen_
Community Champion
July 24, 2019

Then the request cannot be approved/declined.  You can still have workflow transitions that the agents can use to move past it. 

Victor Mutambuki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 24, 2019

What if there's no 3rd transition for the agents to continue with the ticket?

Susan Hauth _Jira Queen_
Community Champion
July 24, 2019

Then you're stuck!

:-)

Victor Mutambuki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 24, 2019

Haha. Thank you.

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