I've set up a new Jira instance recently and was wanting to create a Classic Service Desk project. However, when I choose change template and change category to Service Desk - I get "No templates found". And I'm unable to proceed to create a project.
Note: For the older Jira instances where classic SD projects existed there is such a possibility.
Does anyone know how to overcome this?
Wow. This functionality unbelievably buried. I had a 'test' instance of JIRA that I was playing around with, and now will be setting up my 'real' instance of JIRA, and finding out this is the only way to 'unlock' Classic projects in JSD is extremely disappointing and frustrating. I spent hours digging around trying to find out why in my 'real' instance I couldn't create a Classic JSD project.
It is sad that JIRA is forcing customers down a path (next-gen) that is clearly not ready yet. There is core functionality missing in next-gen.
Thank you so much for posting this answer.
@Host Zara - I believe it was under the Project Settings of an existing Next Gen project - if you go through those settings, one of the screen says something like "Next Gen templates not what you're looking for?" And then you click that and that unlocks the ability for you to actually create a Service Desk project using a Classic template. Still mind blown on how forced we are down the Next Gen pipe.
Thanks for the answers here.
Yeah, struggled to find this too but got there... You need to go to the Next Gen Project > Project settings > Advanced and then opt for the Classic SD option and provide feedback as to why you want to use it.
Hope this helps.
As a user trying to take advantage of Advanced Roadmap functionality, this challenge is frustrating on a few levels:
Now that I'm done griping, good solution to this problem.
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