We use JIRA Service Desk 4.6.1. It looks like that in some cases Watchers, Reporter neither the current Assignee gets an notification about a new comment. I already checked the following:
Does anyone know if this is a bug of the version 4.6.1 or what could cause this problem?
Thanks for your help!
@Patrick Stocker - hi Patrick! I see you mentioned "in some cases". Have you figured out which cases are generating notifications, and which are not?
I reviewed the release notes for JSM a few weeks ago and I don't recall any bugs affecting 4.6.x that might be preventing notifications from being sent out, but here's a link to the release notes at large: https://confluence.atlassian.com/servicemanagement/jira-service-desk-release-notes-780083086.html
in case you haven't had the chance to use the Jira Admin Helper (Notification Helper) I'd give it a try.
The Notification Helper can you help figure out why a user didn't get an email notification when a comment was added. It's available from the view issue page, the issue navigator, and from Jira Administration.
Please note you have to be Jira Administrator to use it.
Some more information can be found here:
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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