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Next Generation Mail Handlers - How do I convert from Classic Gen Mail Handlers

BSANSC2019
BSANSC2019 January 30, 2022

We have upgraded to the newest version of Jira Service Desk and want to convert classic handlers to next generation

 

 

 

 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 30, 2022

Email handlers and the email channel for service desk projects are not defined as "classic" or "next gen", your upgrade will not have changed anything.

What do you think you need to do to "convert" them?  Why do you think you need to do anything?

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BSANSC2019
BSANSC2019 February 1, 2022

Atlassian said since my last upgrade the classic handlers will not work in Email This and I had to set up Next Generation

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Pramodh M
Pramodh M
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January 30, 2022

Hi @BSANSC2019 

Reconfiguration will do just fine!!

Keep a note the permissions are still applicable.

Thanks,

Pramodh

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