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New user added not showing in project people list

Invited a new user, see them in the administration -> users, but they do not show in the project under the people list.  I also cannot assign them to a ticket.

* Atlassian administration -> Manage Users -> Click show details link for user:


  • Has access on site - Enabled
  • Jira Service Management - Enabled
  • Confluence - Enabled

Roles - Basic


  • confluence-users
  • jira-servicemanagement-users

* Click [. . .] -> View Jira project roles

My Project -> Service Desk Team - Enabled

3 answers

1 accepted

0 votes
Answer accepted

It seems to have resolved itself.  Everything is working as expected now.

I'm experiencing the exact same problem in our cloud instance.  Issue started since today.  I wonder if it's caused by the current open issue with delays:

0 votes
Jan I'm New Here Dec 12, 2020

I'm seeing the same issue. A brand new user is not visible in the team directory and cannot be assigned any issues. However, the user can log in and assign itself an issue.

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