New user added not showing in project people list

[David M]

Invited a new user, see them in the administration -> users, but they do not show in the project under the people list.  I also cannot assign them to a ticket.

* Atlassian administration -> Manage Users -> Click show details link for user:

Access

• Has access on site - Enabled
• Jira Service Management - Enabled
• Confluence - Enabled

Roles - Basic

Groups

• confluence-users
• jira-servicemanagement-users

* Click [. . .] -> View Jira project roles

My Project -> Service Desk Team - Enabled

[David M · Accepted solution]

It seems to have resolved itself.  Everything is working as expected now.

[Jan]

I'm seeing the same issue. A brand new user is not visible in the team directory and cannot be assigned any issues. However, the user can log in and assign itself an issue.

[Roy Wu]

I'm experiencing the exact same problem in our cloud instance.  Issue started since today.  I wonder if it's caused by the current open issue with delays: https://jira-software.status.atlassian.com/incidents/x5yqyntc3kys

[Harrison Woodard]

Go into your User Management portal and make sure the user is active and is assigned to the appropriate product (i.e., Jira Service Management, Confluence, etc.)