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New user added not showing in project people list

Invited a new user, see them in the administration -> users, but they do not show in the project under the people list.  I also cannot assign them to a ticket.

* Atlassian administration -> Manage Users -> Click show details link for user:

Access

  • Has access on site - Enabled
  • Jira Service Management - Enabled
  • Confluence - Enabled

Roles - Basic

Groups

  • confluence-users
  • jira-servicemanagement-users

* Click [. . .] -> View Jira project roles

My Project -> Service Desk Team - Enabled

4 answers

1 accepted

0 votes
Answer accepted

It seems to have resolved itself.  Everything is working as expected now.

I'm seeing the same issue. A brand new user is not visible in the team directory and cannot be assigned any issues. However, the user can log in and assign itself an issue.

I'm experiencing the exact same problem in our cloud instance.  Issue started since today.  I wonder if it's caused by the current open issue with delays: https://jira-software.status.atlassian.com/incidents/x5yqyntc3kys

0 votes

Go into your User Management portal and make sure the user is active and is assigned to the appropriate product (i.e., Jira Service Management, Confluence, etc.)

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