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Need help with approvals.

My customers are choosing approvers through the portal but the approvers are not getting the emails asking for approval. Also the jira ticket itself says no approvers selected however the approver is listed in the ticket as well. 


I checked the customer notifications and made sure that the setting is turned on for approvers to receive the email.


jira issue.PNG

1 answer

1 vote

Hi Niruban,

Thank you for all the details.
As per your screenshot, it looks like that there is an issue with the approvals in the workflow.
Please, go to the Project settings > Workflows > Click to edit the workflow with approvals > Select the diagram mode and click on the first status. Then, check the "Add approval" and click on Configure:

Screenshot 2019-05-08_16-34-26.png

On this screen, you must select the field where the approvers will be picked. Usually is the field Approvers created by Jira.

Screenshot 2019-05-08_16-34-37.png

Please, give it a try and let us know how it goes.


Dear Team,

I have the same issue and I performed all steps @Angélica Luz  mentioned above.

The issue still exist.(

Please advise and thank  you for support.


Please, be aware for the historical will not work

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