Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need help creating the database on an external MS SQL Server for DB migration

Hello All,

I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database.  Since I have very limited skills working in MS SQL, I have concerns when it comes to creating the database user account and schema necessary for JIRA external DB correctly.  The Jira documentation for creating the SQL Server 2016 database is not very detailed.    

Can anyone in the community point me to a more detailed instructions for setting up / creating the database which would help me get over this part of the migration?


Thanks in advance,


1 answer

1 accepted

0 votes
Answer accepted

@Mark Ward - Is this the documentation you looked at

This is pretty specific and walks you through the process.  Are there specific questions you have or gaps that you believe you found in the documentation?

Yes.  My questions concern sections 3 and 4.

When creating the schema in section 3, the wizard ask for an owner.  I wasn't sure so I assigned it to the jiradbuser account.

Because of the way I configured the owner is section 3, I have to assume it covered the request for section 4.  I am not sure if that is correct.


Thanks for the response 

Brant Schroeder Community Leader May 06, 2021

@Mark Ward It should but I would still confirm that the user (jiradbuser) has access to the database.   

Update:  Installed Jira JSM 416.1 on a fresh server (Win Srv 2019) and attempted to connect the DB to the previously mentioned SQL 2016 server.  Installation seem to go well until the DB setup portion.  I provided all of the DB information requested and successfully tested the connection.  Once I proceeded past that point,  received a large error message followed by an "http 503 error" when I refreshed the browser.  I uninstalled and reinstalled the JSM app but the connection via browser still displays the 503 error.  Any help or directions would be greatly appreciated.  I can post the error if requested.



Brant Schroeder Community Leader May 06, 2021

Can you confirm that the collation type of the DB is correct.  It is step one in the link provided above.  You can use this link to set or change it

I am assuming you are using management studio so you will need to take these steps.  

  1. In Object Explorer, connect to an instance of the SQL Server Database Engine, expand that instance, and then expand Databases.

  2. If the database already exists, right-click the database that you want and click Properties. Click the Options page, and select a collation from the Collation drop-down list.

  3. After you are finished, click OK.

Make sure it is set to SQL_Latin1_General_CP437_CI_AI or Latin1_General_CI_AI


I made the change to the DB, removed the installation and home directory and reinstalled JSM.  It appears as though I am back on the road to getting it installed.  

Thanks you so much for you help.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

275 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you