We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days.
On your DC (On-prems) env, do you have Automation for Jira add-on? If so, then you can setup a scheduled job automation rule to conduct your activities. This is a great add-on to have for any Jira/JSM DC env - https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter
If not, you can consider the following options -
1) Manually run an JQL search on a weekly basis, then conduct a bulk change operation to add comments for all the targeted issues.
2) Develop your custom process using REST APIs .
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
you could do the following in your automation screen:
2. Then fire up an action (like sending an e-mail or adding an automated comment).