Need automation for adding a comment. If the status of the issue is not update until 7 days

[Pagadala_ Shivakumar _CSW_]

Hi Team,

We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days.

Regards,
Shiva

[Joseph Chung Yin · Accepted solution]

@Pagadala_ Shivakumar _CSW_ -

On your DC (On-prems) env, do you have Automation for Jira add-on?  If so, then you can setup a scheduled job automation rule to conduct your activities.  This is a great add-on to have for any Jira/JSM DC env - https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter

If not, you can consider the following options -

1) Manually run an JQL search on a weekly basis, then conduct a bulk change operation to add comments for all the targeted issues.

2) Develop your custom process using REST APIs .

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Milton Waddams]

Hi @Pagadala_ Shivakumar _CSW_ 

you could do the following in your automation screen:

1. When : Scheduled issue (for example each day) and use the following JQL condition 
   
   status = "IN PROGRESS" and not status changed before 7d (add more conditions here if you want. )

     2. Then fire up an action (like sending an e-mail or adding an automated comment).