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Need Jira Service Desk DKIM and SPF records in order to configure my send from email address

Does Anyone know what the DKIM and SPF records are for Jira??

I need these records in order to configure my domain send as email address.

1 answer

1 vote
edwin vasquez Community Leader Feb 11, 2020

Hello @rmendez

This site should help you with that information. 
https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain

Configure your domain's SPF records

As a Domain Administrator of your domain, if you have no SPF configured add the text below to your domain's SPF records:

v=spf1 include:_spf.atlassian.net ~all

 You can only have one SPF record per domain. However, you can set multiple SPF entries within that record.

Here's a validsingle full record example:

v=spf1 include:_spf.atlassian.net ~all

Here is a validmulti-record SPF example where Google is the second provider:

v=spf1 include:_spf.atlassian.net include:_spf.google.com ~all

Here's an invalid example:

v=spf1 include:provider-1.zyyy -all v=spf1 include:_spf.atlassian.net ~all

3. Configure your domain's DKIM records

As a Domain Administrator of your domain, set the following DKIM records to ensure that Jira is correctly authorised to send mail from your domain using Atlassian's email delivery provider.

s1._domainkey IN CNAME s1._domainkey.atlassian.net.
s2._domainkey IN CNAME s2._domainkey.atlassian.net.

@edwin vasquez - are the periods at the end of the DKIM entry required?

Should it be: s1._domainkey.atlassian.net. or

Should it be: s1._domainkey.atlassian.net 

 

Thanks!

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