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Need Jira Service Desk DKIM and SPF records in order to configure my send from email address

rmendez February 11, 2020

Does Anyone know what the DKIM and SPF records are for Jira??

I need these records in order to configure my domain send as email address.

1 answer

2 votes
edwin vasquez
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February 11, 2020

Hello @rmendez

This site should help you with that information. 
https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain

Configure your domain's SPF records

As a Domain Administrator of your domain, if you have no SPF configured add the text below to your domain's SPF records:

v=spf1 include:_spf.atlassian.net ~all

 You can only have one SPF record per domain. However, you can set multiple SPF entries within that record.

Here's a validsingle full record example:

v=spf1 include:_spf.atlassian.net ~all

Here is a validmulti-record SPF example where Google is the second provider:

v=spf1 include:_spf.atlassian.net include:_spf.google.com ~all

Here's an invalid example:

v=spf1 include:provider-1.zyyy -all v=spf1 include:_spf.atlassian.net ~all

3. Configure your domain's DKIM records

As a Domain Administrator of your domain, set the following DKIM records to ensure that Jira is correctly authorised to send mail from your domain using Atlassian's email delivery provider.

s1._domainkey IN CNAME s1._domainkey.atlassian.net.
s2._domainkey IN CNAME s2._domainkey.atlassian.net.
Rob Peterson April 23, 2021

@edwin vasquez - are the periods at the end of the DKIM entry required?

Should it be: s1._domainkey.atlassian.net. or

Should it be: s1._domainkey.atlassian.net 

 

Thanks!

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