Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need Automation Rule to Auto close tickets after 5 days of waiting for customer status

Please help me on writing automation rule for auto closing tickets when status is waiting for customer after 5 business days

1 answer

1 vote
Ravi Sagar Community Leader Oct 09, 2019

Hi @Mahesh Kallepalli 

There is already a rule for doing this. Take a look at it. It is based on an SLA (Time to close after resolution). If this SLA is breached that is after x days/hours then ticket will be closed. In automation rule the trigger is SLA breached.

Ravi

@Ravi Sagar Can you briefly help me out as i'm new to automations 

Ravi Sagar Community Leader Oct 09, 2019

Hi @Mahesh Kallepalli 

There is a really good documentation already on this topic.

Also this page explains in depth about creating automation rules.

I find it quite intuitive. Start by looking at existing rules but you can go through these pages to get proper steps.

Ravi

Like # people like this

@Ravi Sagar 

Hi Ravi,

Is there any other way to auto-close issues without defining SLA ?

Please help !!

Urgent !!

 

Thanks in advance !

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

99 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you