Need Automation Rule to Auto close tickets after 5 days of waiting for customer status

[Mahesh Kallepalli]

Please help me on writing automation rule for auto closing tickets when status is waiting for customer after 5 business days

[Ravi Sagar]

Hi @Mahesh Kallepalli 

There is already a rule for doing this. Take a look at it. It is based on an SLA (Time to close after resolution). If this SLA is breached that is after x days/hours then ticket will be closed. In automation rule the trigger is SLA breached.

Ravi

[Mahesh Kallepalli]

@Ravi Sagar Can you briefly help me out as i'm new to automations 

[Ravi Sagar]

Hi @Mahesh Kallepalli 

There is a really good documentation already on this topic.

Also this page explains in depth about creating automation rules.

I find it quite intuitive. Start by looking at existing rules but you can go through these pages to get proper steps.

Ravi

[Ragini Sharma]

@Ravi Sagar 

Hi Ravi,

Is there any other way to auto-close issues without defining SLA ?

Please help !!

Urgent !!

Thanks in advance !