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In our company, we would like to set up new Jira Service Desk for our 2lvl product support. Our common workflow its that someone reports a request and our operators are responding and working on it (operators will have account type of Agent). But sometimes happens that they need help from for example developers, finance department and etc.. I know that they must have an account type of agent, to have the possibility to enter and comment on the request. But for that, we would have to pay a big number of agents (around 200-300) and that is impossible.
Could anyone help me with the idea of how to solve this problem ??
Thank you very much in advice.