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Hi we are trying to figure out if it is possible to include multiple SLA's within a workflow.
In a nutshell our support ticket will be passed to 3 to 4 multiple departments internally and each department will specify their own SLA i.e. Time to resolution will be set to 1 hour for Product team, Repairs team and 4 hours for Support team. Please note that the entire time start to finish the ticket remains within the same project and is simply being transitioned to multiple departments.
Thanks in advance.