Hi we are trying to figure out if it is possible to include multiple SLA's within a workflow.
In a nutshell our support ticket will be passed to 3 to 4 multiple departments internally and each department will specify their own SLA i.e. Time to resolution will be set to 1 hour for Product team, Repairs team and 4 hours for Support team. Please note that the entire time start to finish the ticket remains within the same project and is simply being transitioned to multiple departments.
Thanks in advance.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events