we are currently using Jira Server Internal Directory. Some Reporters have more than one Mail Address and they use all of them to create tickets -> this leads to different reports, but it's the same person.
What want to do in general:
User = John Doe; Mail Addresses = email@example.com; firstname.lastname@example.org.....
This is possible in Cloud, but I think not in server.
How can we solve this? Is this possible with an external Directory?
My thoughts are to use the "User Property Entity" feature and assign each customer account a property that identifies the primary username/email address. Then, when issues are created, change the reporter to the one listed as the primary one for that customer.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events