Multiple Mail Addresses per Reporter

[Hannes]

Hey Guys,

we are currently using Jira Server Internal Directory. Some Reporters have more than one Mail Address and they use all of them to create tickets -> this leads to different reports, but it's the same person.

What want to do in general:

User = John Doe; Mail Addresses = john.doe@test.com; jdoe@test.com.....

This is possible in Cloud, but I think not in server.

How can we solve this? Is this possible with an external Directory?

Best,

Hannes

[Alex van Vucht (GLiNTECH)]

My thoughts are to use the "User Property Entity" feature and assign each customer account a property that identifies the primary username/email address. Then, when issues are created, change the reporter to the one listed as the primary one for that customer.