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Multi-user picker field is not populated by behavior script

I'm using script runner behavior version 6.2.1 to populate value on my jira service  desk customer portal screen.

Below is the code that I use to set the multi-user picker custom field:

def appManagerField = getFieldByName("Application Manager(s)")


This piece of code is triggered because, when I print the log, I can see the value in the log file.

However, the custom field is not populated with the value that I want (user1 in this case).

Anyone could give advise on this please?


2 answers

When I use behavior, I usually face an issue when getting field by name. It sometime doesnt work, so to verify, I usually trigger 

getFieldByName("Application Manager(s)").setHelpText("Hello")

If the word hello appear,  that means you reference the correct form field 


Recently I had a similar requirement and I achieved it with the exact type that you are providing.

You may also try one of these because sometimes one of them only work


Hi Najjar,


Thank you for your reply!

The below code is working fine. So, getting the field is not the issue for us.

getFieldByName("Application Manager(s)").setHelpText("Hello")

 However, setting the field value seems to be remain problem. Both code below are not working. I really don't know why.


Somebody help pls. 

Try this


If you want to add multiple:

appManagerField.setValue('user1,user2, user3')

Hi Najjar,


I've try what you suggesterd. If i use  method 'setValue', I will hit compilation error 'Cannot find matching method....' 


I now suspect that this problem is caused by some other plugin that I use.

Sorry I meant to write

appManagerField.setFromValue('user1,user2, user3') 

Yup, I've tried appManagerField.setFromValue('user1,user2, user3')  as well. Still not working.


Here is the error I see from the browser console log


Previously, my code was working fine. Until, recently, my colleague did Jira version upgrade. So, I suspect it might due to some other plugin that cause this error?

This only happen to user picker field.


For text field, I can set the value successfully using behavior.

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