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Multi-user picker field is not populated by behavior script

Joe Bkk

I'm using script runner behavior version 6.2.1 to populate value on my jira service desk customer portal screen.

Below is the code that I use to set the multi-user picker custom field:

def appManagerField = getFieldByName("Application Manager(s)")

appManagerField.setFormValue(['user1']);

This piece of code is triggered because, when I print the log, I can see the value in the log file.

However, the custom field is not populated with the value that I want (user1 in this case).

Anyone could give advise on this please?

Accepted answers

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Najjar _Innovura_

When I use behavior, I usually face an issue when getting field by name. It sometime doesnt work, so to verify, I usually trigger

getFieldByName("Application Manager(s)").setHelpText("Hello")

If the word hello appear, that means you reference the correct form field

Recently I had a similar requirement and I achieved it with the exact type that you are providing.

You may also try one of these because sometimes one of them only work

appManagerField.setFormValue(['user1']);
//or
appManagerField.setValue(['user1']);

Joe Bkk

Hi Najjar,

Thank you for your reply!

The below code is working fine. So, getting the field is not the issue for us.

getFieldByName("Application Manager(s)").setHelpText("Hello")

However, setting the field value seems to be remain problem. Both code below are not working. I really don't know why.

appManagerField.setFormValue(['user1']);
//or
appManagerField.setValue(['user1']);

Somebody help pls.

Najjar _Innovura_

Try this

appManagerField.setValue('user1')

If you want to add multiple:

appManagerField.setValue('user1,user2, user3')

Joe Bkk

Hi Najjar,

I've try what you suggesterd. If i use method 'setValue', I will hit compilation error 'Cannot find matching method....'

I now suspect that this problem is caused by some other plugin that I use.

Joe Bkk

This only happen to user picker field.

For text field, I can set the value successfully using behavior.

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