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Moving the comment field to the top of an issue (most effcient and logical position)

You would think this to be simple to adjust the default layout for an issue.. couldn't be farther from the truth...

Searched the community without any succes...
Set the issue field order from asc to desc but that did not move the comment field to the top where is belongs.

I tried to get to the "docked" comment bar thingy but to get there you need to have the option:
"From your project's sidebar, select Project settings > Issue layout."

Issue Layout however is nowhere to be found... 😢

My account is ORG & SITE ADMIN so all should be visible right?


Can anyone point me to the right KB article? 

These don't lead anywhere:


3 answers

0 votes

Hi Ivo,

Thank you for all the details.
The comment field is a system field, so it's not possible to change its position.
Issue layout is a feature for Jira Software projects, not Service Desk, but even though it was available for Service Desk, it does not have the option to change the comment box position.
We have a feature request suggesting the implementation of the ability to customize the layout of issues:
We also have the feature for Issue layout on JSD projects:
Please, click on vote and watch to receive updates about the features.



So no one at Atlassian has loooooong tickets to work with...?
Every time I need to scroll down till my fingers bleed... ;)
Seriously, EVERY real ticketingsystem has this box on top. lol
It's the BOX to rule all BOXES in a ticket...

Zendesk where are you . . . 😭

Like Barbara Kirkwood likes this

I see that the issue "Enable Issue Layout for JIRA Service Desk" is "OPEN".
If they start work on this one they might as well join the other one in because that comment box will be made moveable as well. :)

Coming from Jira ...

What's the point if the admins are able to change stuff?

My work, my workflow, my UI. YouTrack has this feature by default, and it rocked my world when I saw it. It even makes sense as a default.

Yeah sure lets pay for something that is already a feature implemented for JIRA software projects...
I bet you have Jetbrain stock... ;)

Set the issue field order from asc to desc but that did not move the comment field to the top where is belongs.

Which is more ergonomic

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