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Moving Ticket Between Projects, required fields

I have been trying to setup some required fields that need to be filled out when moving a ticket to another project.

 

We have a "general" helpdesk project that we would like to triage the tickets as they come in. For this example they would be moving it to the Software Support project. 

 

During the move they are reclassifying the ticket from Service Request to Problem

 

We would like it to check if they have filled out the Software Name, and Software Version field, and if not force them to do it at the time of moving the ticket.

 

I have tried adding a field validator to the Create Ticket transition but it doesn't seem to prompt for a field when moving.

 

What are the steps needed to set this up?

 

Thanks!

 

1 answer

0 votes
Muhammad Ramzan Community Leader Nov 19, 2019

If you want users to fill the required field while moving the ticket from one project to another project.

 

If you want to move tickets from project A to project B then simply , mark those fields as mandatory on Project B, Jira will not allow users to move tickets untill they put some values 

Hello Muhammad,

 

I have done the following of making the fields required in Project B shown here.

project B.png

 

Then when the ticket starts in Project A and I move it over, it does NOT ask the agent to fill in the required fields

 

Move 1.pngmove 2.pngmove 3.pngThis is the only article I could find that even mentions Moving the issue, but again it does not prompt the agent to fill out the newly required information before moving the ticket into Project B.

 

-Emily Peterson

@Emily Peterson I know this is old and you might have figured something out but he is telling you to mark them as required under field configurations. Keep in mind that based on your screenshots, I am pretty sure this will make the field required on EVERY form. I am betting this is not your intention. I am looking for an answer to the same question so I will post here if I find anything. 

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