Mover una subtarea de un proyecto a otro

[MooveCars ITSoft]

Tengo 2 proyectos en jira (Soporte y Telefonía)

Me llega una solicitud de una nueva incorporación, entre las subtareas que debo crear para esta solicitud esta Crear cuentas, plataformado de equipos y solicitud de Móvil + linea, esta ultima la atiende el agente del proyecto de Telefonía, lo que necesito es mover esta subtarea al proyecto de telefonía y tener actualizaciones del estado de esa subtarea movida, no creo poder ponerme como observador por que no soy agente del proyecto telefonía

[Valerie Knapp]

Hola @MooveCars ITSoft , bievenid@ y gracias por la tu pregunta.

I will switch to English for the benefit of other people who might have this same issue, if you don't mind.

I was able to get something to work using automation. Basically, on the Sub-task issue creation, to specify the issue type, you can also add other conditions, like the Summary, etc.

Then I used a branch and the action "create an issue with a request type" because you will need to transform the Sub-task into an independent issue type in order to move it and enable it to be realized in the other project. All I am doing here is the creation and copying the Summary, but you could copy and / or set other field values.

I used this rule as a blueprint https://www.atlassian.com/software/jira/automation-template-library#/rule/1357127/25938462 . I always recommend people who are new to Automation to check out this library that Atlassian makes available exactly for this reason. For me, it is very helpful to structure the approach you need to use to make the rules do what you want them to.

I hope this helps you. Please share your feedback or ask again if you need more help.

Cheers!